Our Commitment to Your Satisfaction
At BabyShop123.vn, we want you to be completely happy with your purchase. If, for any reason, you're not satisfied, we're here to help. Please review our return policy below for detailed information.
Eligibility for Returns
* **Timeframe:** You can return most items within 30 days of delivery. * **Condition:** Items must be returned in their original condition, unused, and with all tags attached. * **Exceptions:** Certain items, such as personalized products or items marked as non-returnable, may not be eligible for returns.
How to Return an Item
1. **Contact Us:** Reach out to our customer service team at [email protected] or by calling 274.746.7478. We'll provide you with a return shipping label and instructions. 2. **Pack Your Item:** Carefully repackage the item in its original packaging, ensuring all tags and accessories are included. 3. **Ship Your Return:** Affix the provided return shipping label to the package and drop it off at your nearest shipping location. 4. **Track Your Return:** We'll keep you updated on the status of your return via email.
Refund Processing
Once we receive your returned item, we'll process your refund within 7 business days. The refund will be credited to the original payment method used for the purchase.
Shipping Costs
* **Return Shipping:** You are responsible for the return shipping costs, unless the return is due to our error (e.g., incorrect item shipped). * **Original Shipping:** Original shipping costs are non-refundable, unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or by calling 274.746.7478. We'll assist you with a replacement or refund.
Contact Us
If you have any questions about our return policy, please don't hesitate to contact us at [email protected] or by calling 274.746.7478. We're always happy to help!